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Has my order shipped/When will my order ship? 

Sign in on the "My Account" link at the top right hand side of our site to check your orders status. You may also call us at 866-809-9085/916-419-7600 or email us at admin@ndient.com.

Please note we usually ship next business day (Express orders must be received by 10am to be Monday through Friday to ship same day), however your order may take longer to ship for any of the following reasons:

  • You placed your order on a Friday.  We do not ship on the weekends or on holidays.
  • We have called you with a question on your order and are waiting for a response.
  • We have had an issue with your credit card or have not received your PayPal payment.
  • Your order did not go through because your credit card was declined or you did not follow through with your Paypal payment.
  • We are running behind on processing orders.  Since each order is counted, cut, rolled and processed individually an extensive amount of orders can put us a day behind.  WE DO NOT JUMP ANY ORDERS IN FRONT OF OTHERS...WE PROCESS ORDERS IN THE ORDER THEY ARE RECEIVED. Only exception to this is for Fed Ex Overnight, Fed Ex 2-day and Fed Ex Express Saver. These orders are put at the beginning of our days worth of orders.
  • Once packages are delivered to USPS or Fed Ex we no longer have control of your package.  Please note that the days shown to deliver are based on the shipping companies information to us. Only guaranteed shipments are Fed Ex Overnight, Fed Ex 2-day and Fed Ex Express Saver. 

How do I change quantities or cancel an item in my order? 

Please call our office at 866-809-9085/916-419-7600 or email admin@ndient.com to make any changes to your order.

What happens when I order a product that is labeled "preorder" or "backorder"?

We will release items on a "preorder" or "backorder" status when we confirm with a manufacturer that an item is arriving soon.

Please note the following guidelines when purchasing items on a "preorder" or "backorder" status:

  • Order may not be cancelled once order is placed.
  • Entire order will be held until all items are available.
  • No partial shipments on order will be accepted.

How do I track my order? 

You will receive an email with your tracking information once your order has shipped.  Please make sure you add @ndient.com to your address book so you can receive all emails from our company.  Failure to do so may result in your email service provider to block our emails from reaching you.  You may also call our office at 866-809-9085/916-419-7600 or email us at admin@ndient.com to receive your tracking information once your order has shipped. 

My order never arrived. 

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
 
Please note the shipping method you have chosen:
 
USPS Priority usually takes 2-3 business days from the date your package is shipped. Please note that business days do not include weekends or holidays.
Fed Ex Home/Ground Delivery usually takes about 4-5 business days from the date your package is shipped. Please note that business days do not include weekends or holidays.
USPS Parcel Post usually takes 7-10 business days from the date your package is shipped, however it can take up to three weeks.  We do not recommend using Parcel Post if you need your order within a three week period of time.
Fed Ex Express Saver, 2-day and overnight services are guarnateed by 7pm that business day. Please note that delivery days do not include the day you place your order, but the day your order is shipped.  Fed Ex Express does not run on the weekends or holidays.
The only shipping methods that are guaranteed by the shipping companies are Fed Ex Express Saver, Fed Ex 2-day and Fed Ex Overnight.  
 
We are not responsible for any shipments once given to the delivery companies, however we will do our best to help you find your package and file claims with the appropriate companies, if applicable.
 
Customers MUST purchase insurance with the orders placed to have any claims with the shipping companies. Fed Ex
 
Please call us if you have any questions.  Our toll free number is 866-809-9085 (USA only).

An item is missing from my shipment. 

Please verify all items that are in your package, along with your invoice that is enclosed.  Sometimes ribbons can overlap others so they are not visable at first glance. 
 
If you are missing an item, please call customer service immediately (within 72 hours of receiving your package) at 866-809-9085.  Failure to call us within this time frame will null any claims.

Why should I set up an account vs. just being anonymous each time?

There are several reasons why you should sign up for a full account with Crafter's Vision.  The best reason of all is that customers with full accounts can receive extra discounts.  These discounts are only available to customers who have completed the process of setting up an account with a password.

How do I create an account? 

Click the "Create an Account" link at the top right side of our site.

Your information is NEVER sold to any other company and is kept completely private.

How do I edit my account information? 

Click the "" link at the top right hand side of our site to edit your account information.

I forgot my password. 

Click the "Sign In" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. Please note: If you signed up a a guest before the system will not save your email or password. 

I received the wrong product. 

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.  You can reach us at 866-809-9085 or 916-419-7600.

What is your return policy?/How do I return a product I received??

We assure that every order has been double checked for accuracy.  However, mistakes may still happen.  If you notice an error in your order, please call us immediately with the situation. Failure to contact us within 72 hours will void any claim. If it is our mistake you must follow the following return guidelines to ship incorrect items back to us the cheapest way possible.  If you have questions on the cheapest way, let us know.  We will let you know how we would like the merchandise shipped back to us.  If you choose to send back by a more expensive route, you will not be refunded the difference in shipping.

We are happy to take returns, but please follow the guidelines below.  Failure to do so will result in a 15% restocking fee.

Return Guidelines:

If you decide that you do not like what you ordered, please notify us within 10 days after receiving your package by calling 916-419-7600, toll free 866-809-9085 or filling out a return request on our website.

A return authorization number will be given when you call in to return your product or emailed to you if your return request is accepted through the website.

All returns must contain the following information:

1.  Invoice number
2.  Name of customer 
3.  Return Authorization Number

We must receive the returned merchandise within 14 days after you call and it must be received in its original condition.  This means it cannot be cut into, washed or altered in any other way.  If you are returning a full bolt of fabric or full spool of ribbon it must be sealed in the original packaging that you received it in.

No returns will be accepted on discontinued merchandise or special order items.

We are not responsible for lost, damaged or delayed returns.  Please make sure you package your return properly as to insure its safe arrival.

No returns will be accepted after 45 days.

Do I have to pay sales tax? 

You only have to pay sales tax if you are located in the same state as our warehouse (California). If you have a California Resellers Permit you may fax a copy to us at 916-405-3564 to receive tax exempt status for any orders shipped within the state of California. Please note we need a COPY of your permit, not just the number. After faxing your permit, please call us at 866-809-9085 to verify receipt of fax. Once the number has been verified to be in good standing with the state we will update your account so tax will not be calculated on your orders.

I have a question on my charges.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service at 866-809-9085/916-419-7600 for further assistance. Please note that charges on your credit card statement will appear under the name "NDI Enterprises, Inc." or "Crafter's Vision".

How much is my shipping?

Please see our Shipping Information link HERE. For questions on international shipping, click HERE.
 
We ship with USPS and FedEx within the United States. FedEx shipping rates are calculated by weight and size of the package as well as the destination. Below are the time lines for the different delivery options offered by FedEx:
 
FedEx Home Delivery: 4-5 business days (business days do not include weekends or holidays)
 
FedEx First Overnight - next business day by 8:30 am (please note: this service is not available in all areas)
FedEx Priority Overnight - next business day by 10:30am 
FedEx Standard Overnight - next business day by 3:00pm
FedEx 2Day - 2nd business day by 7:00pm
FedEx Express Saver - 3rd business day by 7:00pm
 
All orders for FedEx Express shipments (overnight, 2 day and 3 day) must be placed by 10:00am PST or they may be delayed by one business day. Orders for Express shipment placed on weekends or holidays will be shipped on the next business day.

I need a copy of my receipt/invoice. 

Click the "My Account" link at the top right hand side of our site to print invoices.

When will my credit card be charged?

Your credit card is authorized for the order amount at the time you place your order. Your card will be processed with the correct charge from the authorization once we are ready to ship your order. Any credits for shipping or other issues with your order will be adjsuted before that final "capture" is made. Please note that if you cancel or change your order the authorization charge can stay on your account for quite a few days before falling off. This is not controlled by our company. We have no control to take off an authorization hold off your account.

Charges to your credit card will show under "NDI Enterprises, Inc." or "Crafter's Vision". 

Do you offer samples? 

We offer up to 10 fabric and 20 ribbon samples free of charge per month. You can request samples by emailing tom@ndient.com or calling the office at 866-809-9085/916-419-7600.

How do I buy/redeem a gift certificate? 

To purchase a gift certificate for someone please type "Gift Certificate" in our search box. If you are the recipient of a gift certificate and would like to redeem your gift certificate, you can type in the gift certificate number on the checkout page.

How do I navigate the site? 

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon? 

We try to keep our everyday prices as low as we can sowe do not offer coupon codes that often. However, if you have a coupon code to use you will find the box to redeem it in on our checkout page. 

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Privacy Policy:

NDI Enterprises, Inc. dba Crafter’s Vision takes privacy of our customers very seriously. Below is the information we collect, use and share as well as your rights to control any information we collect from you.

We are the sole owners of the information collected on this site. The information we have access to is only provided voluntarily via our website, email or phone conversations by you. We do not give out, sell or rent any of this information to any other companies, persons or organizations.

We use the information collected to fill your orders and to contact you with questions we may have about your orders or to answer questions you may have about your orders, shipping or products.

We will not contact you about any specials, new products or services unless you have signed up for our newsletter. To unsubscribe to our newsletter please click the “unsubscribe” link at the bottom of any newsletter you receive from April 2011 to current or email us.

You may contact us via email or phone to modify any information we have on file for you or express any concern you have about our use of your data.

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